AI agents for hotels

Your guests ask questions at any hour and in any language. An AI virtual receptionist answers them instantly by phone, WhatsApp or on your website, handles the usual questions, takes requests and bookings, and passes to reception whatever needs a person.

Available 24 hours a day, in each guest’s language
Answers about opening hours, services and how to get there
Takes requests and bookings, and alerts reception

Try the demo

Hotel reception

AI virtual receptionist

Hi, I’m arriving tomorrow at 23:30. Will someone be there to welcome me?

Hi! Yes, reception is open 24 hours a day. Would you like me to book an airport transfer as well?

Yes, please. I land at 22:40.

Done: transfer booked for tomorrow at 22:40. I’ll send you the confirmation by WhatsApp.

Request sent to reception

Transfer tomorrow at 22:40, arrival at 23:30

Confirmed by WhatsApp and noted for the reception team

Example with made-up data.

What happens when reception can’t keep up

Unanswered calls and messages: When reception is busy or it’s night, calls and WhatsApp messages pile up. Some of them are bookings that end up at another hotel or at an online travel agency, with its commission.
The same questions, all day long: Breakfast times, the wifi password, how to get there from the airport… Your team answers the same things again and again.
Guests from all over the world: Every guest speaks their own language, and there isn’t always someone at reception who speaks it.

What an AI agent does for your hotel

24/7 virtual receptionist: It answers the phone, WhatsApp and your website chat at any hour, in each guest’s language.
Handles the usual questions: Opening hours, services, breakfast, pets or how to get there: it answers with the information you approve.
Takes requests: Towels, pillows, a cot or a late check-out: it notes the request and alerts reception.
More direct bookings: When someone asks about availability, it answers and sends the link to book on your website, with no middlemen.
Offers services during the stay: Transfers, dinners, treatments or excursions, offered at the right moment.
Feedback and reviews: At the end of the stay, it asks the guest for feedback and invites them to leave a review.

Videos of your hotel, presented by Alma

From a few photos of your rooms and spaces, Alma Rivera, our model created with AI, presents your hotel in a vertical video for Instagram, TikTok and WhatsApp. No filming, and no disturbing your guests.

More information (in Spanish)Meet Alma

“What guests look at before booking”, by Alma Rivera, our model created with AI. In Spanish, with made-up businesses.

How we work with you

Before we propose anything, we get to know your business. That’s why everything starts with a conversation.

A free first meeting
By video call. We get to know your situation in depth: how you work today, what takes up your time and what slips through.
We find where AI fits
With that picture, we pin down the specific problems and where AI can work efficiently for you: unanswered calls, questions that keep repeating, manual tasks or data nobody analyzes.
We test it with a pilot
If it makes sense, we start with a small pilot on one concrete case. We agree beforehand on what we’ll measure, and then review the results together.
We deliver the project
With what the pilot taught us, we build and deliver the complete solution, adapted to your business and ready for your team to use.

No commitment: after the first meeting, you decide whether we carry on.

Frequently asked questions

How is an AI agent different from a chatbot?

A classic chatbot follows a fixed script of buttons. An AI agent understands what guests write or say in their own words, checks your hotel’s information and gets things done: it takes requests, offers services and alerts reception.

Can I try it first?

Yes. The virtual receptionist page has a live demo with a sample hotel. And if it makes sense, we start with a pilot at your hotel.

Which channels does it cover?

The phone, with a voice agent, WhatsApp and your website chat. We choose with you the channels where most of your enquiries come in.

Does it connect to my hotel management system?

We look at that in the first meeting. It can connect to many systems; if yours doesn’t allow it, the agent alerts reception by email or WhatsApp.

What if the guest wants to talk to a person?

The agent puts them through to reception, or takes a note and alerts the team so someone looks after them as soon as possible.

Does it work in Spain and Latin America?

Yes. We work with hotels in Spain and across Latin America, and we can meet by video call. The agent adapts to each country’s vocabulary and speaks each guest’s language.

How much does it cost?

It depends on what you need: the channels, the size of the hotel and the connections to your tools. We look at it in the first meeting, which is free, and if it makes sense we start with a pilot.