Digital Concierge
24/7 AI front desk for hotels
AI handles the conversation. Your team controls the operation.
A virtual receptionist that answers guests’ frequent questions, collects their requests and hands over to the front desk whatever needs a person. The scope is agreed with the hotel before anything goes live.
Take a call as the AI front desk
A hotel day in a few taps: pick a situation, watch the AI handle the call and see what reaches reception.
- Choose one of the five situations: booking, hotel services, transport, room request or speaking to reception.
- Watch the guest’s details being captured while the conversation runs.
- Check the result: resolved, request captured, or handed to reception with the reason.
Live demo
Digital Concierge
Loads the real demo app inside this phone.
Simulated call with sample data. Nothing is dialled and nothing is sent to a real system.
How it works
The guest asks
By phone, from a QR code, the hotel app or an in-room tablet, in their own language.
AI collects the details
Service, date, time and preferences are gathered in a natural conversation.
Your team decides
Staff approve availability and pricing. Anything that needs a person is handed over with everything already collected.
The AI never books or takes payment on its own. Your team makes the decision.
What it does for your front desk
- Answers frequent questions
- Service enquiries and common questions, answered with information validated by the hotel.
- Captures requests
- Collects the details of a request, such as a transfer, and structures them so your team can act fast.
- Hands over to reception
- Recognizes the cases that need a person and passes them on the way you decide, with the reason.
- Speaks your guests’ languages
- Priority languages are chosen from your guest mix and verified during the pilot.
How it is set up
In short, a pilot is a call forward to the assistant’s number, plus alerts to the front desk by email or WhatsApp. There is no need to connect to any hotel system.
Call forwarding
If the front desk does not answer within a few seconds, the line is busy or it is night time, the call goes to the assistant’s number. Your technician or phone provider switches it on.
The assistant answers
It replies in the guest’s language, answers their questions and takes down what they need.
Alert to the front desk
Each call arrives summarized by email or WhatsApp, with what the guest is asking for. Urgent cases arrive marked.
- Same phone number
- No connection to your systems
- Remove the forward and everything is as before
Watch how it works
A short video that shows the 24/7 virtual receptionist in a few minutes.
More information
Each solution also has its own page with the full story. It opens in a new tab.
Book a consultation about Digital Concierge
We’ll start with a diagnosis call: how your front desk works today, which problem comes first and whether a pilot makes sense.
- Phone+855 70 367 301
- Emailsolutions@exarkode.com
What happens next: a free first meeting, in person or by video call, to understand your situation and see where AI can help you efficiently.
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